# Contact Us

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#### **Rails employees will never ask you for your private keys or secret recovery phrase.**

Never share this information with anyone. Assume anyone or any website asking for this information is a scam. Check links and [social accounts](https://app.gitbook.com/o/QHxiZmAG0U822WuXdCGG/s/XEZNg2I2JoMhemXvRGaV/#official-social-links) to ensure they are official Rails accounts.
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**Interesting in integrating with Rails?** Talk to our team about API access, licensing, and partnership opportunities by email [here](mailto:partnerships@rails.xyz).

### Get Help: <a href="#get-help" id="get-help"></a>

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**Help Center**

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Available 24/7
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Our [Help Center](https://help.rails.xyz/) is designed to be a comprehensive self-serve resource, offering answers to common questions as well as providing step-by-step resources to help you use Rails.
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**Email Requests**

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Available Mon-Fri, 9am EST - 5pm EST
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When [sending an email](https://railsxyz.zendesk.com/hc/en-us/requests/new) request, please fill in as much detail as possible so that we can investigate your concern thoroughly.

We aim to respond within 1 business day (EST).
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**Recommendations:**

* Search our [Help Center](https://help.rails.xyz/) for your concern.
* Try our [troubleshooting guides](https://help.rails.xyz/support/troubleshooting-tips) or FAQs in each section.
* If you still can't find an answer to your question, [send us an email](https://railsxyz.zendesk.com/hc/en-us/requests/new).
* Please note: Our support team currently only offers support in English.

### Official Websites & Links <a href="#official-websites-and-links" id="official-websites-and-links"></a>

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* Rails Website: <https://rails.xyz/>​
* API Docs: <https://docs.rails.xyz/>​
* Rails: <https://trade.rails.xyz/>​
* Follow Rails on X: [@rails\_xyz](https://x.com/rails_xyz)​
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#### Rails Mods and Staff never discuss account-specific issues publicly.

To protect yourself and your privacy, never post any account information or personally identifiable information on social platforms, and [contact support](https://app.gitbook.com/o/QHxiZmAG0U822WuXdCGG/s/XEZNg2I2JoMhemXvRGaV/#support) directly.
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---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.rails.xyz/contactus.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.