Contact Us
Need help? Our Support team is here to help!
Help Center
Available 24/7
Our Help Center is designed to be a comprehensive self-serve resource, offering answers to many common questions as well as providing step-by-step resources to help you use Rails.
Recommendations:
Search our Help Center for your concern
Explore sections to better familiarize yourself with Rails
Try our troubleshooting guide
Email Requests
Available Mon-Fri, 9am EST - 5pm EST
When sending an email request, please fill in as much detail as possible so that we can investigate your concern thoroughly. We usually respond within 1 business day.
Our support team currently only offers support in English.
If you're already in our Discord server, you can also create an email request via Discord DMs securely, by using the /help command inside our server.
If you can't find an answer to your question, send us an email.
Rails employees will never ask you for your private keys or secret recovery phrase. Never share this information with anyone. Assume anyone or any website asking for this information is a scam. Check links and social accounts to ensure they are official Rails accounts.
Official Social Links:
Websites:
Rails Website: https://rails.xyz/
Rails: https://trade.rails.xyz/
Rails Play: https://play.rails.xyz/
Social Accounts:
Follow Rails on X: @rails_xyz
Rails Discord Server
Join our server using this link, or with code rails to connect with other users, share insights, and get peer-to-peer support.
While our team actively monitors channels throughout the day, please note that Rails Mods don't discuss account-specific issues in Discord, and don't have access to your account information.