Contact Us

Need help? Our Support team is here to help!

Support:

Rails employees will never ask you for your private keys or secret recovery phrase. Never share this information with anyone. Assume anyone or any website asking for this information is a scam. Check links and social accounts to ensure they are official Rails accounts.

Help Center

Available 24/7

Our Help Center is designed to be a comprehensive self-serve resource, offering answers to common questions as well as providing step-by-step resources to help you use Rails.

Email Requests

Available Mon-Fri, 9am EST - 5pm EST

When sending an email request, please fill in as much detail as possible so that we can investigate your concern thoroughly. We usually respond within 1 business day.

Our support team currently only offers support in English.

Recommendations:

• Search our Help Center for your concern.

• Try our troubleshooting guides or FAQs in each section.

If you still can't find an answer to your question, send us an email.

Social:

Rails Mods and Ambassadors don't discuss account-specific issues in Discord, or in public X threads, and don't have access to your account information. To protect yourself and your privacy, don't post any account information on social platforms, and contact support.

Discord Community

Join our server using this link, or with code rails to connect with other users, share insights, and get peer-to-peer support.

X Community

Join our Alpha Room on X using this link to connect with other Rails users on X.

Official Websites:

• Rails Website: https://rails.xyz/

• Rails: https://trade.rails.xyz/

• Rails Play: https://play.rails.xyz/

• Rails Quests: https://quest.rails.xyz/

Social Accounts:

• Follow Rails on X: @rails_xyz

• Follow Rails Play on X: @Railsplay_xyz