Signup for Individuals
We are required to collect and verify specific information for all individuals who want to trade on Rails to meet regulatory requirements. There are two main steps in the verification process:
Choose your username, password, and verify your email.
You'll be asked to answer a few questions to confirm your eligibility for the product, then must complete Know Your Customer (KYC) identity verification.
The whole process should take less than 5 minutes if you have a valid, government-issued ID with you.
Step 1: Account Creation
Go to the Rails website to create your account.
Select Individual, enter your email address and select continue.
Please enter a valid email address, as important communication about your account will be sent here, and your email address cannot be updated.
Enter a username, and a password meeting the criteria. Confirm your password, then click the Create Account button.
Check your email inbox to find your verification email.
Select the resend email button if you did not receive an email.
The verification link expires after 30 minutes. Click Resend Link for another opportunity to verify your account.
Click Verify your email address in the email you received.
When this screen appears, you're ready to sign in, and you're ready to proceed to account verification.
Step 2: Account Verification
Questionnaire
We've partnered with SumSub, a trusted partner, to conduct user verification.
Click Continue to begin the Questionnaire.
Select the appropriate option based on your country of residence and click Continue.
To verify your identity, please accept SumSub’s privacy terms. These terms ensure legal compliance and the secure handling of your data. Note that disclosure requirements vary by location.
Scroll through the questionnaire and complete all questions accurately, including any attestations. Click Continue where necessary.
If you are in the United States, you will need to accept further attestations before continuing to the next step.
Continue on phone allows you to proceed on your mobile device, which is easier for the next section, Identity Verification
Identity Verification
ID Document Scan
To upload or capture a photo of your valid government-issued ID, please follow these steps.
Ensure the image is in color, clearly readable, and all corners are visible.
Select the type and Issuing country and click Continue.
If your country isn't shown, you are not eligible for Rails. A list of prohibited countries can be found here.
Select the document type you are uploading, then click Continue.
After you have read the tips and guidelines, click Continue or Continue on phone.
Pro Tip: ID scans are most successfully done on your mobile device (i.e. via Continue on phone) if you are taking the photo and not uploading an existing photo.
You'll need to turn on your camera for the next steps, so provide access to your camera if prompted to do so.
Take a photo or upload a photo of your ID.
Take a photo
Line up your ID with your camera, ensuring all corners are visible and there is no glare.
Click the circle button
to take a photo.If you're not happy with the photo, click Replace image and try again or upload a photo. If you're happy with the photo, click Continue.
If there are issues with your photo, you will be prompted to Resubmit and Replace image. Pay careful attention to the warning reasons provided or read these troubleshooting tips for more help.
Liveness Check
A biometric liveness check confirms your identity by verifying the selfie matches your ID document.
Read the tips and guidelines on how to complete the liveness check, then click Continue.
You'll need to turn on your camera for the next steps, so provide access to your camera if prompted to do so.
Position your face within the frame, and follow the prompts to move your head.
If there are issues with your liveness test you will be prompted to Resubmit and retry. Pay careful attention to the warning reasons provided or read these troubleshooting tips for more help.
Residential Address Verification
Use geolocation by enabling location services on your device, or upload a document (e.g. utility bill), to verify that you don't reside in a prohibited country.
You must be at home, and VPNs and other location masking tools must be disabled for geolocation to be permitted. Learn more here.
To verify your address via geolocation click Enable location. Jump to step 3 if you prefer to upload a document.
Your approximate address will be automatically populated for you. Correct or enter any missing details then click Continue.
If you are having issues or don't wish to enable location services, click Upload document to provide documentary proof of address.
Click the box containing the 
icon and select your document, then click Continue.
Only supported documents issued in the last 3 months are accepted.
Some countries may be required to submit alternative or additional information like Tax IDs.
If there are issues with your address document you will be prompted to Resubmit and retry.
Pay careful attention to the warning reasons provided or read these troubleshooting tips for more help.
You should now see one of the following screens. Read the table below to determine the next steps.
Please wait while we verify your information. If processing exceeds a few minutes, your application is under review, and our team will contact you within 1-2 business days.
Your application has been approved. You can now sign in to Rails if you're not already redirected there.
If you see a failure screen, it means you do not qualify for a Rails account. Read here for possible reasons why.
Need help? If your account is under review and you haven't heard from us in one business day, or if you need help with the application process, please submit a support request and our team will contact you as soon as possible.
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