> For the complete documentation index, see [llms.txt](https://help.rails.xyz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rails.xyz/getting-started/signup/signup-for-individuals.md).

# Signup for Individuals

We are required to collect and verify specific information for all individuals who want to trade on Rails to meet regulatory requirements. There are two main steps in the verification process:

{% stepper %}
{% step %}

### [**Account Creation**](#step-1-account-creation)

Choose your username, password, and verify your email.
{% endstep %}

{% step %}

### [**Account Verification**](#step-2-account-verification)

You'll be asked to answer a few questions to confirm your [eligibility](/getting-started/verification.md#what-are-the-eligibility-requirements-to-use-rails-pro) for the product, then must complete [Know Your Customer (KYC) ](/getting-started/verification/know-your-customer-kyc.md)identity verification.
{% endstep %}
{% endstepper %}

{% hint style="success" %}
The whole process should take less than 5 minutes if you have a valid, government-issued ID with you.
{% endhint %}

## Step 1: Account Creation

1. Go to the [Rails website](https://trade.rails.xyz/trade/BTC-USD) to create your account.

{% columns %}
{% column %}
2\) Select **Individual,** enter your **email address** and select continue.

{% hint style="info" %}
Please enter a valid email address, as important communication about your account will be sent here, and your email address cannot be updated.
{% endhint %}
{% endcolumn %}

{% column %}

<figure><img src="/files/tXGcIaXtikf44klj6tjj" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column %}
3\. Enter a **username**, and a **password** meeting the criteria. Confirm your password, then click the Create Account button.
{% endcolumn %}

{% column %}

<figure><img src="/files/q0m4IcuO2PKIfodHkEUB" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column %}
4\. Check your email inbox to find your verification email.

{% hint style="info" %}
Select the resend email button if you did not receive an email.&#x20;
{% endhint %}
{% endcolumn %}

{% column %}

<figure><img src="/files/rCmi71RvD1JgDts0YGBw" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

{% hint style="warning" %}
The verification link expires after 30 minutes. Click **Resend Link** for another opportunity to verify your account.
{% endhint %}

{% columns %}
{% column %}
5\. Click **Verify your email address** in the email you received.
{% endcolumn %}

{% column %}

<figure><img src="/files/mfDjGJHU8l7BqXI9cMZq" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column %}
6\. When this screen appears, you're ready to sign in, and you're ready to proceed to account verification.
{% endcolumn %}

{% column %}

<figure><img src="/files/SnSPKF5zxI3SdAcXV22U" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

## Step 2: Account Verification

### Questionnaire

We've partnered with [SumSub](https://sumsub.com/?utm_source=google\&utm_medium=cpc\&utm_campaign=sem_g_srch_kyc_brand_t1\&utm_content=pid|kwd-601146504948|cid|21323658905|aid|700512112737|gid|162058609879|pos||src|g_|dvc|c|reg|9191581|rin||fid|\&utm_term=sumsub\&gad_source=1\&gclid=CjwKCAjw7pO_BhAlEiwA4pMQvI_IbL1EHvdM__PGVFu0AdOL0yS9g1jT9f5chWYQkco8XS3cZzH-TRoC7e8QAvD_BwE), a trusted partner, to conduct user verification.

{% columns %}
{% column %}

1. Click **Continue** to begin the Questionnaire.
   {% endcolumn %}

{% column %}

<figure><img src="/files/rsJqsYqmnywNTDhiuRxz" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column %}
2\. Select the appropriate option based on your country of residence and click **Continue.**

{% hint style="info" %}
To verify your identity, please accept SumSub’s privacy terms. These terms ensure legal compliance and the secure handling of your data. Note that disclosure requirements vary by location.
{% endhint %}
{% endcolumn %}

{% column %}

<figure><img src="/files/6QC9FIOLdh1UoRElA61v" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column %}
3\. Scroll through the questionnaire and complete all questions accurately, including any attestations. Click **Continue** where necessary.

{% hint style="info" icon="flag-usa" %}
If you are in the United States, you will need to accept further attestations before continuing to the next step.
{% endhint %}
{% endcolumn %}

{% column %}

<figure><img src="/files/S1mZSNKh0uBU9pL4h3xX" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

{% hint style="info" %}
**Continue on phone** allows you to proceed on your mobile device, which is easier for the next section, Identity Verification

<p align="center"><img src="/files/fYtuHM1AtlZgemRSjsM0" alt="" data-size="original"></p>
{% endhint %}

### Identity Verification

#### ID Document Scan

To upload or capture a photo of your valid government-issued ID, please follow these steps.

{% hint style="success" %}
Ensure the image is in color, clearly readable, and all corners are visible.
{% endhint %}

{% columns %}
{% column %}

1. Select the type and **Issuing country** and click Continue.

{% hint style="warning" %}
If your country isn't shown, you are not eligible for Rails. A list of prohibited countries can be found [here](/getting-started/eligibility.md#list-of-prohibited-jurisdictions).
{% endhint %}
{% endcolumn %}

{% column %}

<figure><img src="/files/ibRzE1OXghZGb2EKNbaQ" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column %}
2\. Select the **document type** you are uploading, then click Continue.
{% endcolumn %}

{% column %}

<figure><img src="/files/cXOYxsX6QM1jfSCqQlaZ" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column %}
3\. After you have read the tips and [guidelines](/getting-started/verification/know-your-customer-kyc.md#id-scan-troubleshooting-tips), click **Continue** or **Continue on phone.**

{% hint style="info" %}
Pro Tip: ID scans are most successfully done on your mobile device (i.e. via **Continue on phone**) if you are taking the photo and not uploading an existing photo.
{% endhint %}
{% endcolumn %}

{% column %}

<figure><img src="/files/DWMROBvidCrO9zPSKZCX" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

{% hint style="success" icon="camera-viewfinder" %}
You'll need to turn on your camera for the next steps, so provide access to your camera if prompted to do so.&#x20;
{% endhint %}

{% columns %}
{% column width="41.66666666666667%" %}
4\. [Take a photo](#take-a-photo) or [upload a photo](#upload-a-photo) of your ID.
{% endcolumn %}

{% column width="58.33333333333333%" %}

<details>

<summary>Take a photo</summary>

1. Line up your ID with your camera, ensuring all corners are visible and there is no glare.
2. Click the **circle button** <img src="/files/reSKlvCbn2WiRr1L4Myb" alt="" data-size="line"> to take a photo.
3. If you're not happy with the photo, click **Replace image** and try again or [upload a photo](#upload-a-photo). If you're happy with the photo, click **Continue**.

<figure><img src="/files/EgcwvlLUeCKQKL9At1HZ" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>Upload a photo</summary>

1. Click the photo icon <img src="/files/x17M9sUnTlQJVmd9MbUN" alt="" data-size="line"> in the bottom left corner.
2. Click the box containing the upload icon <img src="/files/LjraSpKl8uBJ4HYhd66e" alt="" data-size="line"> and select a photo from your device.
3. Click **Continue**.

<figure><img src="/files/rr6EtDKfxB4s3eIMV1B3" alt=""><figcaption></figcaption></figure>

</details>
{% endcolumn %}
{% endcolumns %}

{% hint style="warning" %}
If there are issues with your photo, you will be prompted to **Resubmit** and **Replace image**. Pay careful attention to the warning reasons provided or read these [troubleshooting tips](/support/troubleshooting-guide.md#id-document-verification) for more help.
{% endhint %}

### Liveness Check

A biometric liveness check confirms your identity by verifying the selfie matches your ID document.

{% columns %}
{% column %}

1. Read the [tips and guidelines](/support/troubleshooting-guide.md#facial-recognition-issues) on how to complete the liveness check, then click **Continue**.

{% hint style="success" icon="camera-viewfinder" %}
You'll need to turn on your camera for the next steps, so provide access to your camera if prompted to do so.&#x20;
{% endhint %}
{% endcolumn %}

{% column %}

<figure><img src="/files/YfRQUj2N0Pzuq84AcLdE" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column %}
2\. Position your face within the frame, and follow the prompts to move your head.

{% hint style="info" %}
If there are issues with your liveness test you will be prompted to **Resubmit** and retry. Pay careful attention to the warning reasons provided or read these [troubleshooting tips](/support/troubleshooting-guide.md#facial-recognition-issues) for more help.
{% endhint %}
{% endcolumn %}

{% column %}

<figure><img src="/files/5Nt1vfAWCaGagY8rYVG7" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

### Residential Address Verification

Use geolocation by enabling location services on your device, or upload a document (e.g. utility bill), to verify that you don't reside in a [prohibited country](/getting-started/eligibility.md#list-of-prohibited-jurisdictions).

{% hint style="info" %}
You must be at home, and VPNs and other location masking tools must be disabled for geolocation to be permitted. Learn more [here](/getting-started/verification/know-your-customer-kyc.md#geolocation-poa-requirements).
{% endhint %}

{% columns %}
{% column %}

1. To verify your address via geolocation click **Enable location.** Jump to step 3 if you prefer to upload a document.
   {% endcolumn %}

{% column %}

<figure><img src="/files/aHO7cPhlgo92JoZwckRu" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column %}
2\. Your approximate address will be automatically populated for you. Correct or enter any missing details then click **Continue**.
{% endcolumn %}

{% column %}

<figure><img src="/files/IkvJtmnOdaqykJ7LrC0a" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

3. If you are having issues or don't wish to enable location services, click **Upload document** to provide documentary proof of address.

{% columns %}
{% column %}
Click the box containing the <img src="/files/LjraSpKl8uBJ4HYhd66e" alt="" data-size="line"> icon and select your document, then click **Continue**.

{% hint style="warning" %}
Only [supported documents](/getting-started/verification/know-your-customer-kyc.md#proof-of-address) issued in the last 3 months are accepted.

Some countries may be required to submit alternative or additional information like Tax IDs.

If there are issues with your address document you will be prompted to **Resubmit** and retry.

Pay careful attention to the warning reasons provided or read these [troubleshooting tips](/getting-started/verification/know-your-customer-kyc.md#proof-of-address) for more help.
{% endhint %}
{% endcolumn %}

{% column %}

<figure><img src="/files/ulp1xTbt9aGKUbF4owMG" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

You should now see one of the following screens. Read the table below to determine the next steps.

<table><thead><tr><th width="375.53759765625">Screen</th><th>What it means</th><th data-hidden></th></tr></thead><tbody><tr><td><img src="/files/FswLC5Fx0EZP5PJi7LRA" alt="" data-size="original"></td><td>Please wait while we verify your information. If processing exceeds a few minutes, your application is under review, and our team will contact you within 1-2 business days.</td><td></td></tr><tr><td><img src="/files/xF5YbL7dSI8mP6a08jzj" alt="" data-size="original"></td><td>Your application has been approved. You can now sign in to Rails if you're not already redirected there.</td><td><img src="/files/GzKMGu5NPE1AaOVKdzEL" alt="" data-size="original"></td></tr><tr><td><img src="/files/53rTd7uf2EOxVS5YynGY" alt="" data-size="original"></td><td>If you see a failure screen, it means you do not qualify for a Rails account. Read <a href="/pages/AoKWny0NOi3JZojx8A1T">here</a> for possible reasons why.</td><td></td></tr></tbody></table>

{% hint style="warning" %}
**Need help?** If your account is under review and you haven't heard from us in one business day, or if you need help with the application process, please submit a [support request](https://railsxyz.zendesk.com/hc/en-us/requests/new) and our team will contact you as soon as possible.
{% endhint %}