> For the complete documentation index, see [llms.txt](https://help.rails.xyz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rails.xyz/support/contactus.md).

# Contact Us

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We recommend that you search our [Help Center](https://help.rails.xyz/) for your concern, including our [Troubleshooting Guide](/support/troubleshooting-guide.md).

If you still can't find an answer to your question, [send us an email](https://railsxyz.zendesk.com/hc/en-us/requests/new) with as much information as you can to explain your concern.

We aim to respond within 1 business day, and our team only offers support in English.
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{% hint style="info" %}
**Never Share Your Keys.** Rails employees will never ask you for your private keys or secret recovery phrase. Assume anyone or any website asking for this information is a scam.

**Protect Yourself:** Check links and social accounts to ensure they are official accounts. Never post account information or personally identifiable information online.

Unsure if it's from Rails? [Contact support](https://railsxyz.zendesk.com/hc/en-us/requests/new) for confirmation.
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{% hint style="success" icon="memo-circle-check" %}

## **Help Center**

Available 24/7
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Our [Help Center](https://help.rails.xyz/) is designed to be a comprehensive self-serve resource, offering answers to common questions as well as providing step-by-step resources to help you use Rails.
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## **Email Requests**

Available Mon-Fri, 9am - 5pm EDT/EST\
(EDT: 13:00 – 21:00 UTC, EST: 14:00 – 22:00 UTC)
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When [sending an email](https://railsxyz.zendesk.com/hc/en-us/requests/new) request, please fill in as much detail as possible so that we can investigate your concern thoroughly.
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### Official Websites & Links <a href="#official-websites-and-links" id="official-websites-and-links"></a>

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* Rails Website: <https://rails.xyz/>
* API Docs: <https://docs.rails.xyz/>
* Rails Exchange: <https://exchange.rails.xyz/>
* Follow Rails on X: [@rails\_xyz](https://x.com/rails_xyz)
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#### No Discord Server

As of September 18th, 2026, Rails no longer operates a Discord server. Any Discord server operating as Rails should be treated as a scam after this date.
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