# How Do I Get Help With the Platform? Get the support you need by connecting with us using these options: 1. [Help Center](https://help.rails.xyz): These articles are designed to be a comprehensive resource, offering answers to many common questions. You can Ask or Search in the top righthand corner of the help center to find the most relevant article for issue. 2. [Discord](https://discord.com/invite/rails): Join our community to connect with other users, share insights, and get peer-to-peer support. Create a private support ticket by using the command /help in any channel. 3. [Submit an Email Request](https://railsxyz.zendesk.com/hc/en-us/requests/new): Our support team will respond as soon as possible. Our hours are Monday to Friday, 9 AM – 5 PM EST. Thank you for being a valued part of the Rails community—we’re here to support you every step of the way! --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.rails.xyz/support/faqs/how-do-i-get-help-with-the-platform.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.