FAQs

Getting Started

Do I need a Rails account to use Play?

Not necessarily. Anyone can use Play, provided they meet the eligibility requirements.

However, if you win a evaluation, you will need an approved Rails (trade.rails.xyz) account to collect your trading credit. Points do not need a Rails account to be claimed.

What should I do if I can't log in to Play?

Ensure you’re logging in from play.rails.xyz using the correct email address you used to set up your Play account. Try clearing your browser’s cache and cookies, using an incognito window, or logging in from a different device or browser. If you still can’t log in, you can reset your password anytime using “Forgot Password” from the login page, or contact us for more help.

How much time do I have to pass the evaluation?

There are no time restrictions on completing your evaluation. Learn more about the evaluation criteria & rules here.

Do I need any special skills or training to pass an evaluation?

While no formal training is necessary, Play is designed to help you refine your skills in crypto trading, leverage, and risk management within a simulated trading environment, and earn rewards doing so.

Pricing, Fees & Purchasing

Why are there trading fees deducted if it's simulated capital?

Trading fees are 0.04% per side (opening or closing) and are applied to simulate real market conditions. They impact your account equity and are calculated based on the notional size of each trade. You can view a full breakdown of your fees anytime on the My Account page.

How do I connect to a different wallet to purchase an evaluation?

For those using multiple browser extensions with various wallets, ensure to look for the Disconnect button in the Glide screen. Then, proceed to connect a new wallet and try your purchase again!

I made a payment, but the evaluation account didn't open.

This can happen if the payment was delayed, sent with the wrong token, the amount, or using the wrong wallet address.

What to try:

• Wait 60 seconds then refresh your browser.

• If you paid via "Transfer from anywhere", double-check that you used the correct currency and network listed during checkout.

• Make sure you sent the full amount, including any wallet network fees.

• Send us an email from the email account that you signed up with and include your transaction hash and any additional information about what happened. We’ll review and get back to you.

I made an error (i.e., wrong network/token/payment address) when transferring funds.

If you've sent funds using incorrect information, you'll need to contact Glide's support team at [email protected].

I accidentally made a duplicate transfer to the payment address provided.

If you've sent funds to the payment link twice, you may be eligible for a refund of one of the payments. Tthe first payment received by Glide will be recognized, but your second payment won't, and you'll be eligible for a refund of the second payment. You'll need to contact Glide's support team at [email protected].

I've overpaid for my evaluation using the payment link.

If you've overpaid for an evaluation, an evaluation account will be created successfully, but you may be eligible for a refund of the price different. You'll need to contact Glide's support team at [email protected].

Example: if you accidentally paid $30 for a $20 evaluation, the $10 price difference is eligible for refund, and you should contact Glide Support.

How do I connect my wallet if it is not recognized?

If Glide does not recognize any available wallet extensions you have it will allow you to connect to your wallet using a QR code.

Why can't I see the Buy Evaluation button?

If you've won 3 evaluations consecutively, you will need to wait until the Purchase Cooldown period passes, then you'll see the button re-enabled.

There are no restrictions on purchasing if you lose an evaluation.

Evaluations & Trading

Are there any rules I need to follow?

Yes. You need to reach your Profit Target without breaking any of the Evaluation Criteria and Rules.

How are prices determined in the simulation?

Play uses the same Index Price feeds as the main Rails trading platform in the chart. All trades are executed at the Index Price, as there is no live order book or matching engine.

Is trading available 24/7?

Yes. 24/7 trading is available for all supported assets, except during scheduled maintenance or network updates which will be announced in advance.

Can I automate my trades or use trading bots?

No. Play is designed to evaluate individual trading skills and decision-making under live market conditions. Automated trading using bots would be considered prohibited trading practices as outlined here.

Is there a slippage buffer or safety margin?

No. Play operates in a simulated trading environment and no slippage buffer or safety margins are required. All trades are executed at the Index Price shown in your evaluation account.

Why does a small balance remain when I place an order with 100% of my Buying Power?

This is expected - our system calculates order quantity to an 8 decimal place maximum for precision. A small remainder stays due to rounding to 8 decimal places and trading fees. This ensures your order never exceeds available funds.

What trading practices are prohibited during the Play Evaluation?

The following activities:

• Using automated trading tools, bots, or scripts.

• Exploiting pricing errors, latency, or platform bugs.

• Sharing or managing multiple accounts.

• Coordinating trades or copying external signals.

• Engaging in behavior that manipulates volume or violates the Evaluation Criteria & Rules.

Do you provide any training?

No. Play does not offer training, educational services or trading advice.

Why did I lose the evaluation?

Winning an evaluation is difficult! To win, you need to reach the profit target while not breaking any of the evaluation criteria or rules - you can review your evaluation performance in the My Account page. You can purchase a new evaluation to try again.

My account balance shows I'm above my profit target. Why hasn't my evaluation passed?

You must close your open positions to realize any profits to reach your target equity.

We recommend setting take profit trigger orders to ensure your gains are captured if you're not actively trading.

Trading Credit

If I pass my evaluation, do I automatically get a trading credit and a Rails account?

No. You can only claim your trading credit reward if all eligibility conditions have been met, you win your evaluation, have passed Know Your Customer (KYC) rules and have an approved Rails account.

Users who do not have an approved Rails account are not eligible for trading credits on a passed evaluation.

If you do not have a Rails account yet, you can create one here. You must:

• Use the same email as login for both your Play and Rails account, and

• complete sign-up and KYC verification to be eligible to receive the trading credit.

I claimed my trading credit reward but I don’t see it in my Rails account?

Once claimed, Trading Credits are credited to your Rails sub-account within minutes.

Users who do not have an approved Rails account are not eligible for trading credits on a passed evaluation.

If you do not have a Rails account yet, you can create one here. You must:

• Use the same email as login for both your Play and Rails account, and

• complete sign-up and KYC verification to be eligible to receive the trading credit.

Why can’t I withdraw my trading credit?

Trading credits are withdrawal-locked by design. This is real capital that can be used to trade on the Rails platform with leverage up to 5x.

Where can I see my trading credit rewards?

Your reward will show in your Rails account (not Play) as a deposit, and not in your rewards wallet. To view it:

1. Go to the Portfolio tab.

2. Select the Reward Credits tab.

3. Look for your reward listed under the Deposit type. Each reward will show the date, amount, and value credited to your account balance.

Users who do not have an approved Rails account are not eligible for trading credits on a passed evaluation.

If you do not have a Rails account yet, you can create one here. You must:

• Use the same email as login for both your Play and Rails account, and

• complete sign-up and KYC verification to be eligible to receive the trading credit.

Airdrop FAQ:

What was the eligibility criteria?

Eligible users must fall into at least one of the following groups:

• Rails Play V1 participants who were notified of their eligibility in summer 2025

• Any user who earned points on Rails or Rails Play prior to Feb 1st, 2026 00:00 UTC

• Quest users who have claimed at least one Quest Evaluation successfully prior to Feb 1st, 2026 00:00 UTC

Eligible users must connect their preferred wallet on either Rails (instructions shown here) or Rails Play (instructions shown here) prior to Feb 1st, 2026 00:00 UTC.

• Quest users and Discord community members were advised to open a Rails Play account to connect their wallet.

• Discord community members were notified of their eligibility and instructions prior to Feb 1st, 2026 00:00 UTC.

If you did not meet the eligibility criteria by February 1st, you are not eligible for the airdrop.

I received an email saying I'm not eligible. Why?

Rails retains final authority over all aspects of point eligibility and token issuance. After a thorough review, some users may be deemed ineligible for the token airdrop. We cannot provide reasons for this decision, which is final. This decision affects only a small number of users.

As a regulated company, and as part of sign-up for Rails & Rails Play, we advise that users must not reside in any prohibited jurisdiction, or falsify their applications or sign-ups if applying from prohibited jurisdictions. Users from prohibited jurisdictions are not be eligible for the airdrop.

Are points converted 1:1? Can you provide my conversion details?

No. Points are not converted 1:1 to tokens.

We are unable to confirm or respond to each inquiry about how your points were converted.

Can you explain how the 12-month vesting works?

All eligible users who've earned eligible Rails Points prior to the launch will be part of the airdrop. Those individuals who qualify to receive tokens will receive an airdrop of 25% of their allocation at launch, and the remaining amount will be vested and airdropped to the same wallet address over the next 11 months, on the 4th of each month, as outlined in our Token Prospectus.

Cookie rewards are an exception, as users received their tokens without a vesting period. This was due to the lack of a disclosed vesting period, and therefore, as a gesture of goodwill, Cookie rewards are exempt from any vesting requirements.

Who is Autonomous? Are emails from them legitimate?

Autonomous is our airdrop partner, and they are helping to airdrop the tokens directly to the connected wallet addresses you provided. In some cases, users may be required to KYC with Autonomous directly, or follow instructions for a test transation.

Emails you receive from Autonomousprojects.co are legitimate and some users will have to complete KYC, but they will never ask for private keys.

I can't see the token in my wallet address. What should I do?

Step 1: Confirm you have the tokens by going to Etherscan and searching your wallet address. Go to "Token transfers" to see your tokens. If you have tokens, they will show here, even if they aren't showing in your wallet.

If you don't have tokens listed in your wallet on Etherscan, then you were not eligible for the airdrop. See here for more information.

Step 2: Some wallets don't automatically show tokens; use the contract address 0x19645c760aFfdD9caC0b805A80De227cbe506538 to add the token manually to your wallet.

Why didn't I get tokens?

If your points were eligible, they have been dropped to your connected wallet address. All points were checked and confirmed and then again verified for additional eligibility criteria like Sybil activity, bot activity, or other ineligible practices. We notified user via email, and community posts in the weeks leading up to launch. If you did not get tokens, you were not eligible for the airdrop.

We are unable to amend airdrop details after February 1st, 2026, at 00:00 UTC for mistakes, omissions, or incorrectly connected wallet.

Need help?

If you still need help, please send us an email!