Signup for Individuals
We are required to collect and verify specific information for all individuals who want to trade on Rails to meet regulatory requirements. There are two main steps in the verification process:
Choose your username, password, and verify your email.
You'll be asked to answer a few questions to confirm your eligibility for the product, then must complete Know Your Customer (KYC) identity verification .
The whole process should take less than 5 minutes if you have a valid, government issued ID with you.
Step 1: Account Creation
Go to the Rails website to create your account.
Click Get Started.
Select Individual as your Account Type, fill in the credentials and click Next.
Check your email for a verification link.
The verification link expires after 30 minutes. Click Resend Link for another opportunity to verify your account.
Click Verify your email address in the email you received.
Once you click the verification link in your email, you should be taken to the Rails login page confirming that your email is verified. Click Sign In.
Enter your login credentials and click Sign in.
Step 2: Account Verification
Questionnaire
We've partnered with SumSub, a trusted partner, to conduct user verification.
Click Continue to begin the Questionnaire.
Select the appropriate option based on your country of residence and click Continue.
Scroll through the questionnaire and complete all questions accurately, including any attestations. Click Continue where necessary.
Identity Verification
ID Document Scan
To upload or capture a photo of your valid government-issued ID, please follow these steps.
Ensure the image is in colour, clearly readable, and all corners are visible.
Select the type and Issuing country and Document type of your ID and click Continue.
If your country isn't shown, you are not eligible for Rails Pro.
The prohibited country list is available here.
After you have read the tips and guidelines, click Continue or Continue on phone.
Allow camera access if prompted to do so, then click Continue.
Take or upload a photo of your ID.
Take a photo
Line up your ID with your camera, ensuring all corners are visible and there is no glare.
Click the circle button
to take a photo. If you're not happy with the photo, click Replace image and try again or upload a photo. If you're happy with the photo, click Continue.
If there are issues with your photo, you will be prompted to Resubmit and Replace image. Pay careful attention to the warning reasons provided or read these troubleshooting tips for more help.
Liveness Check
A biometric liveness check confirms your identity by verifying the selfie matches your ID document.
Read the tips and guidelines on how to complete the liveness check, then click Continue.
Allow camera access if prompted to do so, then click Continue.
Position your face within the frame, and follow the prompts to move your head.
Residential Address Verification
Use geolocation by enabling location services on your device, or upload a document (e.g. utility bill), to verify that you don't reside in a prohibited country.
To verify your address via geolocation click Enable location. Jump to step 20 if you prefer to upload a document.
Your approximate address will be automatically populated for you. Correct or enter any missing details then click Continue.
If you are having issues or don't wish to enable location services, click Upload document to provide documentary proof of address.
Click the box containing the 
icon and select your document, then click Continue.
Only supported documents issued in the last 3 months are accepted.
Some countries may be required to submit alternative or additional information like Tax IDs.
If there are issues with your address document you will be prompted to Resubmit and retry.
Pay careful attention to the warning reasons provided or read these troubleshooting tips for more help.
You should now see one of the following screens. Read the below table to determine next steps.
Please wait while we verify your information. If processing exceeds a few minutes, your application is under review, and our team will contact you within 1-2 business days.
Your application has been approved. You can now log into Rails if you're not already redirected there.
If you see a failure screen, it means you do not qualify for a Rails account. Read here for possible reasons why.
If your account is under review and you haven't heard from us in one business day, or if you need help with the application process, please submit a support request and our team will contact you as soon as possible.
Last updated
Was this helpful?