Why are my Deposits Disabled?

If your deposits are disabled on Rails, there may be several reasons for this:

Rails Pro

Rails Pro is required to conduct wallet screening for all new users to meet regulatory requirements. We use an automated system to verify your wallet which may result in an alert.

If your wallet is flagged our team will review it manually and send you a notification once complete.

Rails Play

If we observe any security or compliance concerns we may suspend your account for your protection.

A member of our team will be in touch with you and notify you once the review of your wallet is complete.

What to do next

Our team will always be in touch proactively within 1 business day. Our business hours are Monday to Friday, 9AM -5PM (EST). If you do not hear from us or it is urgent, you can reach out to us on Discord or submit a ticket here.