Why Isn't My Order Going Through?

There are a few reasons why your order may have failed or not closed. The following questions will help you troubleshoot the issue.

1) Do you have sufficient funds in your Available Balance?

Ensure that the balance available to trade in your account is sufficient to execute your trade, including all fees. You should see the below error message in the bottom left-hand corner of your screen if this is the issue.

2) If you are trading with leverage, do you have enough equity to reach your margin minimum?

If you are using leverage, you can’t place an order that will cause your maintenance or minimum balance to drop lower than the required amounts.

3) Has your order reached its limit price?

If the minimum price that you’re willing to pay for a buy order or receive for a sell order has not been reached, your order will remain pending.

4) Do you have other open limit orders in other markets?

If you have pending orders in other markets for which your available balance has been allocated. A new order will not execute due to a lack of sufficient funds.

5) Is your account restricted from trading?

There may be restrictions imposed on a user account that could prevent them from executing certain orders. You will be notified via email anytime restrictions are added to your account.

6) Is the site going through scheduled maintenance?

Maintenance of the Rails platform is always scheduled and users are notified either on the site or app along with estimated duration. Depending on the type of maintenance, orders may or may not execute. We will let you know in advance if this is the case.