Know Your Customer (KYC)

Know Your Customer (KYC) is a process used to verify the identity and residential address of all individual users and relevant owners and controllers of a business applicant in order to meet Anti-Money Laundering (AML) regulatory requirements.

Every Rails Pro user must complete two steps before they can trade:

1

Identity Verification

Prove you are who you say you are.

2

Proof of Address

Confirm that you reside in a permitted country.

By cooperating, you’re helping create a safer, more compliant environment for all users on the platform.

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Identity Verification Requirements

Identity verification consists of two components:

1. ID Scan: Provide a valid, government issued ID to be verified.

2. Biometric Facial Recognition: A selfie liveness check is done to ensure you are the holder of the ID.

The following specifies which documents are acceptable as well as tips to ensure your ID scan is successful.

Acceptable ID Documents

At least one of the following government issued ID's is required to verify your identity:

• Passport

• Photo driver’s license with signature

• Armed Forces ID

• Other Government-issued Photo ID

ID Scan Requirements

The following requirements will ensure your ID Document verification is successful:

• The document must be valid (i.e. not expired).

• The document must be in good condition (i.e. not scratched, torn, or stained).

• You must upload an original photo (i.e. screenshots and edits are not permitted).

• Both front and back are required, where applicable.

• The photo must be in colour and easily readable.

• All corners of the document must be visible.

Troubleshooting Tips

ID Scan Troubleshooting Tips

• Ensure your browser is up to date (whether you’re on a computer or mobile device).

• Complete the verification process on your mobile device by clicking Continue on phone. Your phone’s camera typically produces the clearest photo.

This option is found at the bottom of each screen in this process.

• If you must use a webcam, try setting the ID flat down and move the webcam instead of moving the ID.

• Use indirect light to capture your ID to avoid glare.

• Use a plain background for the photo.

• Ensure all corners of the ID are visible, and there are no objects in the way.

Facial Recognition Troubleshooting Tips

• Make sure your area is well-lit (natural light works best).

• Keep your face centred and fully visible in the frame.

• Avoid unnecessary accessories or obstructions — If you have glasses on in your ID photo, keep them on, but take off your hat.

• If you're using a webcam, it works best if you are eye-level with the camera.

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Proof of Address

Proof of Address (PoA) is a process which helps us confirm that you reside in a permitted country. You can verify your address in one of two ways:

PoA via Geolocation	Documentary PoA
Identify your physical location based on your device’s IP address, GPS, or network data. This is the quickest way to verify your address, but is not mandatory.	Provide a personal document that was issued in the last 3 months to verify your address. Acceptable documents include: A bank statement, credit card statement, utility bill or other similar document. Contract of employment or banker’s or employer’s written confirmation (must be notarized).

Geolocation PoA Requirements

• You must enable location services when prompted to do so.

• VPN’s or other location masking tools are not permitted.

• You must be physically located in the same country as that of your ID document.

If you don't meet the above requirements, you will be required to complete documentary PoA verification.

Documentary PoA Requirements

• Identity documents which state your address (e.g. drivers license) are not permitted.

• The name on the document must match the name on the IDV document.

• The issue date of the PoA document must be within the last 3 months.

• The address cannot be a PO Box.