Retiring Rails Play FAQ

We'll begin shutting down Rails Play 12am UTC Monday May 26th, 2025.

Users will still be able to login until July 1st, 2025.

As we make way for Rails Pro and phase out Rails Play, we've consolidated this list of anticipated user questions to help users through this transition. If you have support questions pertaining to the use of the platform, please see all help center articles for Play here.

If your question regarding the shutdown of Play isn't found below, please contact us directly.

Why are you retiring the Rails Play platform?

Rails Play was an important stepping stone in our journey to building the fastest, most secure digital asset trading platform on the market. Now that we’re ready to launch with real capital, we’re focussing on Pro and encourage all traders to trade on the new platform.

What do I need to do to qualify for the RAILS airdrop?

There are a few requirements in order to qualify for the RAILS airdrop as follows:

1. Use Play: You must have had some trading activity on the Rails Play platform between our launch on August 27th 2024 and 12am UTC May 26th 2025 when the last competition ends.

2. Connect your wallet on Play: You must connect a wallet address to your Play account before the airdrop.

NOTE: Wallet changes are not permitted on Play. If you already have one connected, this is where your airdrop will be sent if you qualify.

1. Customers Only: You cannot be a current employee, investor or affiliate of Rails - this airdrop will go directly to our customers.

What if I’m not eligible for Pro?

Rails is not yet authorized to operate in certain jurisdictions, and therefore some users will not be permitted to trade on the Pro platform. The list of supported jurisdictions is expected to grow (with the exception of any sanctioned countries) as we expand, so stay in touch if you’re not supported at launch.

How will the RAILS token be allocated to users?

Users will be ranked based on two qualifiers:

1. Total historical points and tokens earned: this includes all points or tokens earned from placing on the leaderboards, referral bonuses, X-Connect rewards, etc.

2. Trading volume: total lifetime trading volume, including both open and closed positions regardless of win/loss outcome.

70% of the allocated TOKENS will be granted to the first group (most points/tokens earned), and the remaining 30% to the second group (trading volume). This structure is intended to recognize all eligible users, with additional rewards for those who demonstrated exceptional performance on the platform.

The exact number of tokens and ranking distribution logic is still being determined, and will be transparently documented when our whitepaper is released in early June.

When will the RAILS airdrop occur?

The date of the airdrop will be confirmed after the release of the whitepaper in early June.

How will we know if we qualify?

We will contact all users via email notifying them of their eligibility after May 26th, 2025.

How will we receive the airdrop if we qualify?

Tokens will be sent to the wallet address linked to your Play account. Users must ensure a wallet address is connected before the airdrop to receive their tokens.

How do I sign up for Pro?

Eligible users can sign up here on May 29th, 2025.

I have questions. How do I get support?

Please reach out via email to speak with us regarding any questions.